Product Support

Cost : Free

Support Type : E-Mail

Response Time : Within 48 hours

Write to us: support@rtipsonline.com

Customization Support

We also offer custom software development services in the Modbus Protocol Domain. Read more at Products and Services

Customer Fulfillment Process

Step 1: Customer submtis order and payment.

Step 2: Order and payment received at RTips Technologies.

Step 3: Order verified.

Step 4: Packing and testing.

Step 5: Zip file or FTP download instructions mailed to customer will contains:-.

• Modbus Protocol stack source code
  
• Sales Order
  
• Invoice
  
• Licensing document
  

30 Day Money Back Guarantee

• Please send back the mail you received from us with the product.
  
• Please quote the Invoice Number.
  
• Credit card customers will receive a debit on their credit cards.
  
• Customers who used wire transfer - please send us wire transfer details. We will refund you the purchase amount less applicable wire transfer charges.
  
• Please allow 2 working days for us to complete the refund transaction. Actual refund will take longer depending upon bank's process.
  
• Please delete all copies of Colway Solutions Software including backup copies.